FAQs

Garment problems

Q. I’m not sure about the size. XL, 2X, 3XL, hich is the right size for me?
To find the right size, you’ll find the size chart uploaded,and all product have custom size chart.
HERE: http://duciland.com/merettabla/

Stock control

Q. Are all your items in stock?
No, just a product of a stock category. Every month we are ordering at a fixed times. Every second and fourth Wednesday of each month. At then we order the total order. All products on our site are always available. But in these well-predictable fixed times we order it.
The product comes with us in 1 week if it is not in stock.

Opening an account

Q. Do I need to register to use the website?

No, you can shop and checkout as a guest, without the need to register.

Q. What are the benefits of opening an account?

If you open an account our system will store your details, so next time you order it will be easy. For your security we will not store are your credit and debit details.

Payment methods

Q. How can I pay for the items I have ordered?

You can use a Debit or Credit card and also we accept payment via PayPal, and bank transfers.

Q. When will you take payment for my order?

Once you click the submit button on the bottom of the checkout page, we will contact your bank to take payment if you are paying by Debit or Credit card. We will then email you to thank you for your order and confirm the payment has been taken.

Security

Q. Is it safe to shop on our website?

When you checkout, our system passes your details via a 128 bit Secure Sockets Layer (SSL) encrypted secure page. At the point of entering you card details our system is in a secure mode, to protect your data.

Check out with PayPal: PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.