Returns, Exchanges & Refunds

Exchanges

We can only offer one free return per order, any further returns or exchanges to an order must be covered by the customer.

Returns procedure:

What you need to do?

Please ensure you send your goods back within 30 days

All items must to be returned in the original packaging
All items must to be returned with the original invoice
Please fill out our returns form enclosed in your parcel to explain what you would like done

What DUCILAND will do?

Check that items have been returned in the original packaging
Inspect that all items returned are not damaged
Inspect that all items have not been worn or washed
Inspect that the tags have not been removed
We will see from your note on the returns form whether you would like an exchange or a refund

Exchanges:

We will send your exchanged goods on receipt of the returned garment.
Please note, exchanges are subject to current stock/sizes being available
Free return label available for first exchange and any subsequent labels you will be charged £3.99 per label

Refunds

We issue all refunds within two working days from receipt of the returned garment (can be up to five working days in busy periods)
Original postage on all items will not be refunded
Refunds will be issued back onto the same credit/debit card or paypal account used to pay for the original garment